Heal. Smile. Breathe.

Patient Rights and Responsibilities

Health care works when we work together for you!

Patient Rights: As a patient, you have the right to:

  •  take part in your health care and treatment
  • know the names of the people caring for you
  • be treated with respect and dignity in a safe and private setting
  • be informed about your illness and treatment, including options for your care
  • change medical providers at Northwest Michigan Health Services, Inc.
  • get another opinion about your illness or treatment
  • privacy of your health records
  • talk with the clinic coordinator about any questions or problems with your care
  • know about services available through NMHSI
  • respect for your cultural, social, spiritual and personal values and beliefs
  • know about legal reporting requirements
  • ask for special arrangements if you have a disability
  • ask for help with a living will or durable power of attorney for health care
  • refuse treatment, care and services as allowed by law
  • know the cost of your care and ways you may pay for your care
  • refuse to be included in any research program without limiting medical care or treatment.

Patient Responsibilities:
As a patient, you have the responsibility to:

  • talk openly with your medical team about any changes in your health, current illness or problems and
    tell your team if you are having trouble sticking to your care plan
  • ask questions about your illness or care
  • follow the health care plan you and your team have talked about and set goals you can reach
  • tell your team what is not working so together you can make changes if necessary
  • show respect to both care givers and other patients
  • cancel or reschedule appointments timely so that another person may have that time slot
  • pay your bills on time
  • use medications or medical devices prescribed to you for yourself only
  • inform your team if you become worse or you have an unexpected reaction to a medication
  • give written permission to release your other health records to NMHSI when necessary
  • provide us a copy of your living will or durable power of attorney for healthcare matters

Patient Support Services

  • Health Insurance Enrollment & Sliding Fee Program
  • Pharmacy Services & Discounted Drug Program
  • Extended Access
  • Interpreters / Bilingual Staff
  • Transportation Assistance
  • Coordinated Care with Specialists
  • Connection to Community Resources
  • Health Education
  • Community Outreach


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